Hello my name is Chandu Nya and I am going to be handling the subject of marketing management.
Marketing is a fascinating subject a fairly new subject and I'm sure all of you will learn quite a bit as we go along.
In this chapter, we will cover a host of things at the end of this chapter you will understand what exactly is meant by marketing management what a market is we all have very many doubts many views on what our market is but by the end of this chapter we'll get a much better sense of what all definitions exist around a market.
Thirdly you will get a better understanding of the various concepts of marketing.
Fourthly a very common misconception is the difference between marketing and selling many people assum, they are the same by the end of this chapter you will understand that it is not the same.
Fifthly you will get an understanding of the marketing management process the importance and the role of marketing in the Indian context and finally how does one develop a marketing orientation.
Now many of us think marketing is fairly new yes it is as a discipline but in actuality it is as old as civilization itself many people believe the first exchange actually took place between Adam and Eve so that gives you an idea of how old marketing is in fact many people believe it is almost like the oldest profession because marketing is all about the exchange of ideas and an exchange of communication.
But the first signs of organized communication happen actually post the Industrial Revolution and the real evolution of marketing as a discipline happened much later.
In the 20th century and the first seminal work happened late 60s early 70s with Philip Kotler seminal book on marketing management:
<a data-flickr-embed="true" href="https://www.flickr.com/photos/hsm_brasil/5164766392/in/photolist-8SoM7q-4YG8Gi-4YLpRC-4YG9bZ-4YLqb7-9rmqW-9kURxp-6fsH3Y-8SkEZZ-p3yETH-oLkMKr-6TggxF-8SoM2Q-7fAKh1-8SkF4X-eEG9c-2vBG5-daFdUQ-p1Nc5f-q6XQbY-p3Q4Y4-oLk9HT-8SkF2i-oLkksu-8drfcX-p3N4fb-p3yJJP-oLkkiS-p3yBkk-oLkLhX-oLkJby-at2LPd-p3N3n9-oLkQSt-asZ8Dg-p3Q4NV-oLkkFA-oLkcpA-p3yDtP-oLk7Qp-oLkKPx-p3yFRz-4WVzcL-oLk1C4-oLjZNi-p1N4HG-p3yHbD-p1Nb6G-p3N4NA-p3N6AJ" title="Special Event 2010 Philip Kotler"><img src="https://c1.staticflickr.com/5/4004/5164766392_3cdecb3e17_b.jpg" width="700" height="465" alt="Special Event 2010 Philip Kotler"></a><script async src="//embedr.flickr.com/assets/client-code.js" charset="utf-8"></script>
Today many people who confuse marketing and equated it with selling in the past realize that they are very different and marketing is a much much wider and much more acceptable term.
So in the past people in the olden days first started producing something and then realized that they needed something else from somebody else so which is how the concept of barter or exchange is started.
Subsequently as the Industrial Revolution came a lot of goods started getting produced and people found that they are much more than what was required or demanded which is when things the concept of selling happened people also started to figure out a little bit as they went along or what consumers wanted.
And then they found the first salesmen. Appearing and thereafter in the 50s and 60s the Golden Age when people look back the Golden Age of advertising and of marketing the first brand managers started appearing product management started becoming popular but it is after the 70s that marketing really came into its own.
But the end of the 80s people realized that even the old marketing Theory needed substantial revamp and today in the day of the internet in the day of virtual marketplaces in the day of e-commerce there is a new marketing theory that has been prepared.
And that's what this particular slide tells you what all has happened over the last several decades.
Now we come to the core which is what is marketing management.
There are two definitions out here:
- one the very old definition from the American Marketing Association which says that marketing management is the performance of business activities that direct the flow of goods and services from producer to consumer or user.
Now a lot of people find this a very limiting definition because it only talks but things which are produced and it only seems to focus a lot on the physical distribution of things from one producer to another consumer so a lot of people prefer
- the second definition which is a much wider definition the one propounded by Philip Kotler where he said it is societal process by which individuals and groups obtain what they need and want through creating offering and freely exchanging products and services of value to each other
Marketing is an ongoing process of discovering and translating consumer needs and desires in into products and services creating demand for these products and services serving the consumers and is demand through a network of marketing channels and expanding the market to base in the face of competition.
You as you can make out this definition covers a whole host of activities covers a whole host of intermediaries and players and covers a whole gamut of aspects emotions feelings wants desires fulfillment and so on.
This is what people believe contributes more to marketing management than the traditional and more outdated definition that the AMA has propounded.
So the next big question for many of us in India a market typically means a physical place where people meet and exchange goods or products or services well that was in the past but today a marketplace can be virtual eBay for example is a very good a good market place which barely exists on the ground it exists virtually there are several such marketplaces which do not exist at all in the physical world but seem to have a very tremendous presence in today's time and age.</p>
So if you look at this is the traditional definition of a market but a new definition is a potential set of buyers and sellers who offer some value to consumers.
So this brings us to a very important aspect what marketing concepts underlie this definitions of a market and this definition of marketing management.
Now a lot of people really do not understand that they have different assumptions and this set of concepts that are going to be placed in the next slide will give you an idea of the different assumptions that people operate from.
For example there are still a whole bunch of people who believe in the production concept which is that all you need to do is produce and then somehow there will be customers who need what you are producing.</p>
- And the focus therefore is on producing more and more with the assumption that the more I produce the more profitable my business will be.
- The second one is the product concept and this is based on the old saying that if you build a better mousetrap the world will beat the path to your door no longer true in the sense the focus here is on developing a superior product
Now as we've seen there are enough and more examples of companies who have built better products but have actually failed in the marketplace as compared to companies who have built products which customers lapped up a good example is Microsoft and it's Windows operating system a lot of people believe it is not the best operating system it did not have the best applications but still it was the most successful in his marketplace.
- The third is selling the selling concept people believe in this concept that a lot of customers won't really buy on their own accord and they somehow need to be persuaded to buy.
This is very common among those with a very trading and transactional mentality
- The fourth concept which is what is more and more getting accepted is the marketing concept which is that your success as a company lies in your ability to distinguish yourself from your competitor by offering a better value proposition to your customers
So here the concept is carrying yourself with what the competition is offering and doing a better job of it.
- Now the final thing in these days of environmental consciousness and being more socially aware is the societal marketing concept which says not only must you have a better value proposition but it must also be socially relevant and desirable.
So for example you will find that in India smoking or cigarette selling or promotions are banned similarly you can't also promote advertised liquor so easily because in the eyes of many such products are really not especially smoking are really not what is desirable from a society's point of view so one must keep into account take into account the larger good of the society when one is marketing.</p>
So as you can make out there are different assumptions in each of these concepts and it's wise for you to ponder what concepts many companies that you see around are using when they are selling or marketing their products.