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Analyzing keys for effective communication - methods of efficient communication and how to employ them

EQF LEVEL (INTERNAL REFERENCE): 4

 

Keywords:

Introduction: 

Expected Learning Outcomes:

By the end of this learning unit, you will be able to employ the skills listed here in order to have successful conversations, where the message being conveyed is clear, all parties are paying attention to the information shared and that this information is correct. 

Content: 

In the next section, let's analyse the ways for achieving more effective communication. 

 

IMPORTANT: Keys to more effective communication are:

Know your information

It is helpful to determine what you want to say and what points are most important to you before a conversation. This has the advantage that your message is more likely to reach the recipient the way you meant it. Go through your points mentally or write down your thoughts on a piece of paper.

Make sure you are understood

By asking questions within the conversation, you can make sure that your message has been understood as you meant it. Short summaries of what has been said at the end of a larger unit of meaning can also be helpful.

Share your message in an appropriate context

A door-to-door conversation is usually not a good idea. For a constructive exchange, it is best for those involved to talk to each other quietly and without distractions. This way you can prevent disruptions and ensure that everyone's attention is on the conversation.

Pay attention to the consistency of non-verbal and verbal language.

If what you say does not match what you convey with your body language, this is called incongruence. As a result, people may become irritated or suspicious of what you are saying. So try to be factual and honest so that your behaviour is congruent with what you say.

Be open 

Keep an open mind with the person you are talking to. Take suggestions seriously and consider new solutions together. This creates trust and provides a good basis for further cooperation.

Give constructive feedback 

Feedback, i.e. feedback on actions or work tasks, is a good way of keeping colleagues or staff informed about whether they are still pursuing the common goal correctly or whether they need to change something. Yet feedback is not just feedback. Because criticism that addresses unchangeable things has no added value for your counterpart. 

Every person communicates in his or her own way. There are people who can communicate better and others less well. It is possible to improve your own communication skills through training and awareness raising. However, one must not forget that communication is always dependent on both sides. The sender and the receiver both determine this process. If you have the feeling that your counterpart is very reserved during a conversation, you can use different questioning techniques.

 

SOURCES:

 

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