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EQF LEVEL (INTERNAL REFERENCE): 2
Keywords:
Introduction:
Expected Learning Outcomes:
By the end of this learning unit, you will have refreshed your knowledge of important aspects of good communication and have understood how to avoid the following situations by adapting your behaviour accordingly. You will have gained an understanding of how to best remedy the situations mentioned and create a basis for good communication.
Content:
As with every kind of human interaction, it is also possible to encounter challenges when communicating. So-called misunderstandings are not uncommon. These misunderstandings can be caused by both partners in the conversation, i.e. the sender and the receiver.
Challenges in communication can be:
Different Cultures
Due to globalisation and the interconnected nature of the world, we have brought together many different cultures. Especially in internationally active companies, there are a number of different cultures. If one is insensitive to other cultures, this can lead to problems and conflicts arising between interlocutors or colleagues.
The wrong attitude towards fellow human beings
Respectful behaviour towards each other is the basic prerequisite for effective communication. If people have a bad attitude towards their fellow human beings, no objective communication can take place. Conflicts can arise.
Lack of motivation
Lack of motivation can arise due to dissatisfaction. In a company, the management style and lack of communication between employees can be a reason for this.
Poor listening skills
A common problem in communication is poor listening. If I do not listen properly to my counterpart, it is very easy for something to be misunderstood. This can lead to mistakes and ineffective work.
Lack of written communication skills
Another important point is written communication. Especially in a professional context, it is necessary to pass on error-free and clear information. Spelling mistakes or incomprehensible messages often come across as unprofessional.
Inappropriate communication channels
If you have chosen the wrong information channel, difficulties can also arise. Detailed information and work instructions, for example, should not be discussed on the phone; an e-mail with clear tasks and deadlines would be more appropriate.
Too much information
It is good to inform your colleagues about important matters and to keep them informed. However, confidential information and too many details should not be shared. It can happen that sensitive information gets into the wrong hands and this has further negative consequences.
Conflicts
Conflicts, whether in a professional or private context, are usually a hindrance to communication. If a conflict is not resolved, it is difficult to communicate effectively with each other because the underlying problem has not been solved.
SOURCES
Short url: https://clilstore.eu/cs/10798
